Cisô's customer service team will be happy to assist you with your order. Please contact us for advice on sizing, styling, returns or exchanges. We can also help you choose special requests, or a special gift. Our customer service is available from Monday to Friday, from 10 am to 6 pm.
Call +55 (11) 3031.4205 or Whatsapp +55 (11) 99282.4738.

#getdressed & #getundressed by Cisô @cisoatelier

General questions


Affiliate Marketing, Partnerships and Consultations



Cisô respects your security by taking all necessary measures to protect your privacy, in compliance with current legislation.

The information requested in your registration is used exclusively to facilitate your service, protected by a password that you enter on the site. Your requested name, address, email, personal and payment information are not disclosed, sold or bartered.

If you have already signed up on our website or for any of our promotions, we may occasionally update you about our news, launches and special opportunities via email, SMS or WhatsApp.

All data is encrypted by Secure Socket Layer (SLL) certificate, a standard method used on the Internet to protect information transmitted by web users to websites.

Credit card information is not registered in our systems and data processing is carried out directly by card companies and banks. Any divergence between the registration and payment information will be notified through the registered e-mail address



You are in a secure environment!

On our website, you can browse and make your purchases with complete peace of mind, as we use the Secure Socket Layer (SLL) security protocol, which guarantees complete security for your online purchases, that is, 100% processed by a computer, without human intervention.

All information that goes through our online purchase process is encoded, from your personal data to the payment method, using the highest technology available. This procedure does not allow third parties to have access to any of the information.

In order to guarantee your maximum security, we do not keep the data referring to your credit card, used only in the purchase process, not being, in any way, kept in the files after the operation.

All this is done so that you can have even more comfort and peace of mind when shopping on our website.



We take great care and respect for the commitment to your privacy, so we maintain the maximum confidentiality of information obtained through our website.

The information provided by you will be kept confidential and will only be used to carry out the purchase and shipping processes. All information considered confidential will be used exclusively by Cisô until the completion of the purchase, being discarded by the system after confirmation. Personal and individual information will not be sold or passed on to third parties under any circumstances.

We also want to help you find the information you need quickly, as well as let you know about product updates, special offers, events and releases.

Our store reserves the right to produce statistical analyzes - characteristic or behavioral - of our users. We aim to measure interest in the search for products and also in the services made available by us.

Such analyzes may, at Cisô's sole discretion, be informed to its commercial partners, used in promotional or advertising material, published on the website in the form of news or quoted in press releases or journalistic articles.



The Product Delivery Policy below forms an integral part of our Terms and Conditions of Use.

We deliver our products all over Brazil through the post office, and in the city of São Paulo we offer the immediate delivery service through motoboy. For the rest of the world we use the Exporta Fácil system, also from the post office.

The delivery time for an order is related to its zip code, varying according to the region and the type of transport selected by the customer. This period starts counting from the payment confirmation (and not the day of purchase), usually 2 (two) business days for payments made by credit card or up to 5 (five) business days for bank slips.

Our delivery is made from Monday to Friday, from 10 am to 5 pm.

Shipping is calculated automatically by our system, depending on the weight calculation, the delivery location and the total amount of your order, according to the shipping method chosen at the time of purchase.

From your zip code, the system informs you of the shipping options available to your region.

There are four delivery options available through our system:

  1. PAC (Correios) - Shipping value varies according to the region, delivered within 10 business days.
  2. Sedex (Correios) - Shipping value varies according to the region, delivered within 03 working days.
  3. Express (Courrier - only for deliveries in São Paulo/SP) - Shipping cost varies according to the region, made on the same day.
  4. Pick up at the Store - With no shipping cost, the customer can pick up their order at any time from our store, according to our opening hours – Monday to Friday, from 10 am to 6 pm | On Saturdays, from 2 pm to 6 pm.

For orders over R$500.00, the standard shipping option for Free Shipping is through the PAC service of Correios.

Once your order is shipped, you will receive a tracking code to track the delivery process.

Delays in delivery are not Cisô's responsibility.

These can be caused by:

- Strike or delay in the Mail or means of transport;

- For reasons of force majeure such as natural accidents, general strikes and/or any other similar ones;

- Delivery failures due to absence of the customer at the informed address, change of address or incorrect or incomplete registration address;

In specific cases such as withholdings by tax authorities as a result of pending issues on the part of the Customer, Cisô will immediately inform you of the situation, being, however, exempt from the duty to deliver, since the Products can only be released by the competent authority upon the Customer's attendance.

Any changes to deadlines, costs and delivery methods will be duly informed to the customer.

If you have any questions, please contact our SAC via email at 55 (11) 3031.4205 or WhatsApp +55 (11) 99282.4738



Pre-sales are an alternative purchase that differs from immediate delivery, where the customer “reserves” products in advance, even before they go out on the market. When the product is released in our store and stock, it will be shipped to the respective customer.


All pre-sale products have a partial value (50% of the value of the piece), where payment must be made to guarantee your reservation. Our pre-sales will never have full value. In a pre-sale purchase there are two payment steps, the first installment being the partial amount (50%) plus shipping and the second installment (50%) the remaining amount, paying in full as soon as the product is ready to be shipped .


Your product will only be dispatched after confirmation of payment of both installments. After confirmation and arrival of the product in our store, we take 24 hours to dispatch the order. Pre-order products can take up to 30 days to arrive in our stock.


In the pre-sale mode, products are sold even before their launch. We work to meet the best deadlines.
The customer will have all the deadline information as soon as he places the order. This will vary by product and release. If you have questions, the customer has complete freedom in our communication channels, such as telephone, WhatsApp and email,


Cancellation can be carried out at any time, requesting it through the SAC channels, such as telephone, WhatsApp and email, Only in this purchase modality, the reservations of parts made in our production are differentiated, that is, for the return of the money, the customer must manifest himself within 7 days for the reversal to be carried out according to the return rules. After this period, if the customer cancels the purchase, the amount of the first installment will be converted into credit so that it can be used to purchase any item in the store, for prompt delivery.



For wholesale purchases for retailers, please contact us via email or our commercial team via WhatsApp +55 (11) 99282.4738 or email